PAYMENT METHODS

What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, and American Express. You can also pay with Google Pay and Apple Pay at checkout.

Is my payment information secure?
Yes! All transactions are processed securely through Shopify Payments. Your payment details are encrypted, and we do not store or have access to your card information.

When will I be charged?
You will be charged immediately after placing your order. An order confirmation will be sent to your email.

Can I pay with PayPal?
Yes, we also offer PayPal as a payment option. Simply select it during checkout.

Are there any additional fees?
There are no additional fees for using our standard payment methods. The total cost is shown at checkout.

Why was my payment declined?
If your payment was declined, it could be due to a mismatch in billing information, insufficient funds, or restrictions by your bank. Please check your details or contact your bank for assistance.

SHIPPING

Who do you work with for shipping?
We work with a fulfillment company called Adock, which manages and ships your orders quickly and securely.

Which countries do you ship to?
We ship to all countries within the European Union. At checkout, you’ll see the available shipping options for your location.

How long will it take for my order to arrive?

• Orders placed before 2 p.m. are prepared on the same day.
• Deliveries within the Iberian Peninsula take 24 to 48 hours.
• Shipments to the Canary Islands or Balearic Islands take 48 to 72 hours.
• Shipments to other EU countries take 48 to 72 hours.

How much does shipping cost?
Shipping costs depend on the destination country and the weight of the order. The exact cost will be shown at checkout.

Can I track my order?
Yes, once your order has been shipped, you’ll receive a tracking number to check the status and location of your package.

What if there are delivery delays?
While we strive to meet the estimated delivery times, delays can sometimes occur due to external factors like weather conditions, customs delays, or high demand during peak seasons. We appreciate your patience and understanding in these cases.

HOW TO CARE FOR YOUR COGONAUT

• Do not expose to sunlight or heat sources.
• Clean with ethyl alcohol and a cotton pad.
• Keep out of reach of children